In today’s fast-paced work environment, adapting to new systems and processes is a common challenge. While most of us might find these changes temporarily disorienting, consider the experience of those with visual impairments. For them, navigating the evolving landscape of modern workplaces presents a unique set of ongoing challenges.
According to the World Health Organisation, 2.2 billion people across the world have a near or distance vision impairment. Even more shockingly, an ageing population means these numbers are going to become more common, with the number of individuals experiencing vision loss projected to increase by 55% between 2020 and 2050.
One of the biggest struggles for people with visual impairment is finding a job that offers the requirements they need to carry out day-to-day tasks. A study from late 2022 found that only one in four people with sight loss are currently in paid employment, highlighting the importance of reducing barriers to entry in this underrepresented community.
With World Sight Day next month, there is an opportunity to put a spotlight on the required change businesses must make to create a more accessible environment for individuals who are visually impaired.
Improving digital accessibility
Fortunately for businesses, the emergence of advanced technology can be utilised to create a more inclusive workplace and make a significant difference. This technology can be used to improve accessibility, which is an important foundational step businesses must consider. By prioritising digital accessibility, organisations can create an inclusive environment that empowers individuals who are visually impaired to thrive in the workplace.
One key example is the use of JAWS (Job Access With Speech) screen reading software, which is transformative for individuals with visual impairments. JAWS reads aloud everything on the screen, from text to menus, and even describes images when accessible. It enables users to control their computers entirely through the keyboard by providing auditory feedback as they navigate, type, and interact with applications. This comprehensive support allows users with visual impairments to write documents, browse the web, manage emails, and perform complex tasks just as efficiently as their sighted peers. By eliminating the need for visual interactions or mouse-based navigation, JAWS significantly enhances productivity while fostering independence and confidence among visually impaired employees.
Beyond assistive technology software, other accessibility-focused technologies are equally vital. For instance, the implementation of alt text on websites can make a significant difference. Alt text refers to the textual descriptions that are added to images, enabling screen readers to convey the visual information to users with sight loss. This simple yet impactful feature ensures that individuals who are visually impaired can fully engage with digital content, rather than being excluded.
The employment gap: A consequence of inadequate tools
However, despite these advances in technology, the employment landscape for individuals who are visually impaired remains challenging. Firstly, legacy software systems are often still not fit for purpose, lacking the necessary accessibility features that allow individuals who are visually impaired to perform their jobs effectively. These outdated systems frequently struggle with screen reader compatibility, creating barriers in day-to-day tasks.
Secondly, there’s a clear correlation between this technological gap and the underemployment of individuals who are visually impaired. Many employers, aware that they lack the proper tools to support individuals who are visually impaired, may hesitate to hire from this community. This creates a cycle where limited job opportunities persist due to inadequate technological infrastructure.
Genesys and Lighthouse Works recently announced a partnership to directly addresses these challenges. By developing EquiVista, an application available on Genesys Cloud, we’ve created a solution that’s specifically designed with accessibility in mind. EquiVista offers a simplified, customisable user interface that adapts to individual visual abilities and integrates seamlessly with screen reading software like JAWS.
This innovation not only makes existing systems more accessible but also provides employers with the tools they need to confidently hire and support individuals who are visually impaired. By tackling both the technological and employment barriers simultaneously, the Genesys and Lighthouse Works partnership paves the way for increased job opportunities in the customer experience sector and beyond. It demonstrates that with the right tools, individuals who are visually impaired can excel in roles previously considered challenging, encouraging more businesses to create inclusive workplaces and tap into this underutilised talent pool.
Fostering a culture of accessibility through training and support
Crucially, businesses must also provide comprehensive training and support to help individuals who are visually impaired integrate technologies into their workflows. Offering one-on-one guidance and ongoing technical assistance can help ensure a smooth transition and foster a sense of confidence and empowerment.
It’s essential that organisations take a proactive, personalised approach to training. Rather than assuming a “one-size-fits-all” solution, HR and IT teams should work closely with individuals who are visually impaired to understand their unique needs and preferences. This could involve demonstrating how to effectively use screen readers, magnification software, or voice command tools, and providing tailored troubleshooting support.
Importantly, this emphasis on training and support should extend beyond just the individual employee. It’s equally vital that businesses educate the broader workforce on accessibility best practices and foster a culture of empathy and inclusion. By helping sighted colleagues understand the assistive technologies in use and how to collaborate effectively, organisations can break down any lingering stigmas or misconceptions.
Embracing the future of an inclusive workplace
It’s important we recognise this topic on World Sight Day, but businesses must act year-round to remove barriers for the visually impaired. Technology has the power to create an equitable and inclusive future – one where talented individuals with visual impairments can thrive in the workplace and reach their full potential.
Eric Thomas
Eric Thomas leads the Diversity, Equity and Inclusion practice at Genesys. He is charged with developing global programs that deliver progressive diversity and foster an inclusive culture throughout the company. Prior to his current role, Eric served as vice president, Global Delivery, in Genesys Professional Services leading a team of more than 450 employees responsible for worldwide implementation services. Eric holds a bachelor's degree in business and a master's degree in business administration from Eastern New Mexico University as well as an executive management certificate from the London School of Business.
