Over half of Brits don’t feel comfortable with HR teams using AI 

Amidst rapid uptake of technology in the workplace, over half (54%) of Brits don’t feel comfortable with HR teams using artificial intelligence. This is according to recent research from SurveyMonkey, a global leader in online surveys and forms.

AI is revolutionising work as we know it. In HR, it is already showcasing the potential to streamline professionals’ workloads by cutting down recruitment processes, writing job descriptions, and generating interview questions, to name only a few capabilities. Yet despite how the technology is already transforming the workplace, the new research shows that a lack of human training and relevant policies in AI could be a long-term issue.

According to the data, almost half of UK workers (41%) say their company has no AI policy in place and the majority (70%) of people have not received any training on AI — less than half (49%) of those aged 18-34, and less than a third (29%) of those aged 35-64 have received formal or informal AI-training. What’s more, a mere 4% of those aged 65 or over have been trained to use AI, even including informal training like watching videos.

Whilst AI training in the workplace appears to be another fundamental issue, trust in the technology is also a notable concern, with over a third (39%) of workers lacking trust in HR teams who use AI to do their job. The threat of AI to job security is also high with nearly half (45%) of Brits saying they were concerned about this. This was particularly an issue in men with over half (53%) answering that they were concerned about the impact of AI on their job compared to 39% of women.

Zoe Padgett, Senior Research Scientist at SurveyMonkey says,

During an era of rapid digitalisation and increased AI use in the workplace, is it clear that there is still wide-spread scepticism surrounding the technology. The fact our research showed that over half of Brits don’t feel comfortable with HR teams using AI highlights the need for more AI training and clearer AI policies (to address the issue of mistrust). AI has the potential to elevate HR professionals’ performance in the workplace but this cannot be carried out without organisations fostering trust for AI, implementing clear policy frameworks, and training up their staff.

Zoe Padgett, Senior Research Scientist at SurveyMonkey 

This SurveyMonkey poll was conducted February 5-9, 2024, among a national sample of 510 British adults 18+. Respondents for this survey were selected from the SurveyMonkey Audience panel. The modelled error estimate for this survey is plus or minus 4.5 percentage points. Data were balanced for age and sex to reflect the demographic composition of each country.

Joanne Swann, Content Manager, WorkWellPro
Editor at Workplace Wellbeing Professional | Website | + posts

Joanne is the editor for Workplace Wellbeing Professional and has a keen interest in promoting the safety and wellbeing of the global workforce. After earning a bachelor's degree in English literature and media studies, she taught English in China and Vietnam for two years. Before joining Work Well Pro, Joanne worked as a marketing coordinator for luxury property, where her responsibilities included blog writing, photography, and video creation.

Share

Latest News

Latest Analysis

Related Articles

Employers Caught Between Free Speech and Staff Protection as ‘Banter Ban’ Debate Intensifies

It raises concerns about potential infringements on free speech, especially in public venues like pubs and universities.

Stress Remains ‘Major Obstacle to Workplace Wellbeing and Performance’

By proactively addressing stress, firms can enhance employee wellbeing, improve performance and cultivate a more resilient workforce.

Data Drought Blocks Benefits Overhaul, Report Warns

Nearly one-third of proposed changes to benefits are rejected because HR professionals cannot present sufficient data to support them.

Laura Probert: Five Years on From Covid-19 – What We’ve Kept, Brought Back and Banished in the Evolving Workplace

The first COVID-19 lockdown was a pivotal moment that not only shook the world but also accelerated a transformation in how we work.