New data has been released on the sentiment of UK payroll workers to mark National Payroll Week, taking place 2-6 September. The 2024 MHR payroll report highlights that over half (56%) of all payroll workers believe greater investment is required in the sector, with 47% seeing untapped potential within the payroll function in their organisation.
More concerning for the industry is the finding that 40% of payroll workers are unsure if they will still be in the function within the next five years, with high levels of stress (34%), job security (31%) and lack of investment in individuals (22%) being the primary drivers for this.
Crucially, this year’s report from MHR highlights payroll professionals do not feel equipped to embrace the future of the industry, with 57% believing they need to learn new skills to take advantage of the innovation happening within the industry and only 4 in 10 comfortable with the pace of change. Low skills and confidence are ultimately thwarting morale, with just 45% of professionals excited about the future of the industry.
Jeanette Wheeler, Chief HR Officer, MHR said:
Our data is clear – it’s time for organisations to take action when it comes to supporting their payroll workers. If they fail to act, then a brain drain is likely to follow. The arrival of new technology has the potential to make a career in payroll more rewarding and productive, opening up diverse and exciting career opportunities. However, this won’t happen by accident, and organisations must support employees, invest in their skills and development, and champion the function to ensure its potential is realised.
Jeanette Wheeler, Chief HR Officer, MHR
While investment in skills is crucial, data highlights that this will be futile unless organisations invest in the right technology too, with 38% still manually inputting data and 30% piecing data together from several different reports. This lack of investment is leading to errors, with 89% of payroll workers stating there have been mistakes in the past 12 months which have led to late or incorrect payments. To help remedy this, 37% believe artificial intelligence will hold the greatest impact on the payroll function over the next five years.
This year’s report also highlights the low visibility payroll has among other departments, meaning its potential is not being recognised, with just half (50%) believing colleagues understand payroll well. Furthermore, in the current cost of living crisis 49% of payroll workers believe there is an opportunity for payroll to support colleagues with their financial wellbeing.
Wheeler adds:
As this year’s National Payroll Week theme underlines, there are exciting career opportunities for those who choose payroll. To make this a reality, organisations must innovate their payroll function, maximising the opportunity new technology such as artificial intelligence brings to empower workers, increase accuracy and attract new talent into the industry.
National Payroll Week was established in the UK over 20 years ago by the CIPP to celebrate the payroll profession. This year’s theme is #ChoosePayroll.
To mark National Payroll Week for 2024, MHR is hosting PayFest throughout the week, with webinars discussing financial wellbeing, real-time payroll and migrating your payroll with impact. More information on how you can take part can be found here.
Joanne is the editor for Workplace Wellbeing Professional and has a keen interest in promoting the safety and wellbeing of the global workforce. After earning a bachelor's degree in English literature and media studies, she taught English in China and Vietnam for two years. Before joining Work Well Pro, Joanne worked as a marketing coordinator for luxury property, where her responsibilities included blog writing, photography, and video creation.
